What is a Contact Center Cadence and Why Should I Care?

by Drew Griffin

Institutions have thousands of leads and wonder why they don’t turn into students. The answer is that the institution doesn’t build a relationship with each lead. Colleges and universities flood prospects with email, one off calls, and print pieces designed to inform the prospect about the institution. When there’s no consistent, systematic approach to building a relationship with those prospects, then the “relationship” that’s built is simply transactional (e.g., Apply Now! Complete your FAFSA!). Think about it. In your regular life, that me-centered approach is not how you get a date. It’s not how you make a friend. How does it make sense, then, for one-way, transactional communication to create enrollments? EB knows that this just isn’t the most effective way to create long-lasting relationships.

Here at Enrollment Builders, we’ve worked with many traditional and non-traditional institutions, and we know what it takes to engage your prospective students. In the end, you need to provide each prospective student with an engaging, consistent experience. To stabilize the admissions funnel and ensure that no interested prospective student is missed, Enrollment Builders has created cadences.

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Topics: Higher Education Marketing, Higher Education Consulting, Admissions Contact Center

Am I Doing Enough with my Prospects & Inquiries?

by Drew Griffin

Being down in enrollment causes panic for any admissions executive. During this stressful time, any number of thoughts run through your head. You’ve either heard it said or thought to yourself: “If we had more leads at the top of the funnel, we would have hit our goals.” Sure, because more in equals more out, right? 

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Topics: Higher Education Innovation, Admissions Contact Center, Lead Generation, Enrollment Management, Lead Cultivation

What Will Your Enrollment Leaders Ask About Contact Center Partnership?

by Drew Griffin

Considering Partnership with a Higher Ed Contact Center?

As the person ultimately responsible for ensuring enrollment growth at your institution, you will be challenged with “defending” and advancing any changes to existing plans. You may find yourself wondering..."What will leadership (and my team) want to know about my plan to introduce a Contact Center partnership?"

Wouldn't it be wonderful if you could guess what questions might be asked of you before these presentations?

Well, look no more!

This Contact Center Guide contains all of the answers to common questions you may be asked.

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Topics: Admissions Contact Center

Why do I need a Contact Center to grow enrollment?

by Jennifer Goode

You work hard to generate leads so your institution can grow.

Despite the increases in marketing budget and lead volume (not to mention the long hours you’ve poured into the project), you’re still struggling with your enrollment goals.

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Topics: Higher Education Innovation, Higher Education Marketing, Higher Education Consulting, Admissions Contact Center

Enrollment Builders In the News on Scalingup.com

by Jennifer Goode

By Verne Harnish

Since the COVID-19 crisis began, Enrollment Builders, a lead generation company in Lexington, Ky., has been growing like gangbusters. The company, which helps nonprofit colleges and universities connect with potential applicants, has expanded from nine employees to 23 since March. The company expects 2020 revenue to hit about $2 million, up 20% from last year, and is profitable. With institutions seeing a decline in applications and state funding decreasing, many schools urgently need to build up their admissions funnel. “We pitch ourselves as an enablement service,” says CEO Jennifer Goode.

Goode, who became CEO in 2014 and bought out the company’s partners in 2016, has pulled it off by tapping the Scaling Up platform for growing a company. She started out using the EOS operating system but embraced Scaling Up when she began working with Scaling Up Certified Coach Robert Fish in 2017 and 2018.

“I love that Scaling Up allows me to apply what I sometimes ‘feel’ as an entrepreneur to a strategic and tactical framework that leaders in the company can embrace and harness with a shared understanding of how to get where we are going—but it takes serious commitment and focusing on the right things,” says Goode.

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Top 3 reasons why working "aged leads" is your biggest opportunity and what you can do about it.

by Jennifer Goode

"The truth is, we didn’t realize at first how working “aged” leads would make such a huge impact for our clients who are trying to grow academic programs. We had a thought that if we combined two established practices, aged lead follow-up and outbound contact strategies, it would redefine the way our higher education Contact Center operates. It wasn't until we saw it in practice that we noticed how significant of a game-changer it was for our partners. By placing the prospective student's experience at the forefront of our strategic proven process, we uncovered a whole new way to drive growth."

Jennifer Goode / CEO of Enrollment Builders

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Topics: Admissions Contact Center

ENROLLMENT BUILDERS DONATES PERSONAL FINANCE CURRICULUM TO WASHINGTON COUNTY HIGH SCHOOL

by Jennifer Goode

FOR IMMEDIATE RELEASE

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Ads Added by AdWords – Artificial Intelligence at Work

by Derek Marrero

Many of us are exposed to artificial intelligence (AI) at work or home every day from highly reputable companies and may not even realize it. For instance, how does Amazon know which items you might be interested in purchasing? How does Spotify serve up songs and artists you may not have heard of, but feel like some of your favorites? How is Apple’s Siri able to respond to questions? The answer to all these questions is AI--machines learning to predict human behavior.

Not to be left out, Google has recently launched “Ads Added by AdWords,” a new test program that utilizes artificial intelligence to modify online advertisers' postings. The new program has some AdWords users concerned, and many simply confused. Enrollment Builders is here to clear up some of that confusion.

What you need to know

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Topics: Higher Education Marketing

Becoming a Google Premier Partner: What It Means and Why it Matters

by Derek Marrero

Enrollment Builders has achieved the coveted status of Google AdWords Premier Partner, a distinction reserved for the very best agencies (fewer than 3%)!

The Premier Partner Program was created to give higher education institutions a way to cut through the noise and instantly recognize agencies that are above average in terms of knowledge, experience, and ability to drive results.

  • How Premier Status is earned:
    • Experience/expertise managing large accounts and spend
    • Continuous Track record of quality work and meeting performance requirements
    • Employment of Google Certified, highly-skilled analysts
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Topics: Higher Education Marketing

Lexington/Kentucky-based Higher Education Marketing Agency Receives Coveted Distinction from Google

by Derek Marrero

Enrollment Builders Awarded Google Premier Partner Distinction!

Enrollment Builders has been awarded the Google AdWords Premier Partner distinction, an honor reserved for only three percent of agency partners.

  • The Google Adwords Premier Partner distinction is exclusively provided to Google partners that meet excellence requirements in account management and growth, have a historical track record of quality work and performance, and employ highly-skilled Google Certified pay-per-click analysts.
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Topics: Higher Education Marketing, In the News