Higher Education Enrollment Management Services
Expert Higher Ed Call Center Services
Eliminate the guesswork and exceed your enrollment targets. Get rid of uncertainty in your admissions process, elevate the student experience, and enroll more students.
Qualify & Transfer
ENGAGE MORE NEW LEADS
Through conversation, relationship building, and nurturing, our Contact Center agents work in real-time to Qualify your students as an extension of your team. We’ll then Warm Transfer the qualified student via phone call in real-time to your admissions counselor, transitioning the lead to your team.
RIGHT FIT SERVICE IF YOU ARE:
Unable to get to new leads in real-time
Failing to contact and convert your leads
Lacking the ability to both call and text prospective students
Managing a team that hates to cold call new leads
Experiencing excessive admissions staff and leadership turnover
CONVERT LEADS INTO APPLICANTS
Our admissions counselors qualify and engage your leads, leveraging relationship-building text, phone, and email nurturing techniques to bring you decision-ready applicants. Once the prospective student's application and transcripts are collected, we'll transition them to your team for the final "walk to class."
RIGHT FIT SERVICE IF YOU ARE:
Not proactive in building relationships with inquiries
Suffering from low-contact and lead-to-application rates
Observing that cold calling and transcript evaluation overwhelm your team
Seeing applicants fail to become "decision-ready"
Not reviewing enrollment management training and measurables on a routine basis with your team
Get Answers about Enrollment Management Services
What You Can Expect from Us
Flexible and adaptable
Powerful options for short-staffed admissions and recruitment offices to help solve your most pressing challenges
Multiple contacts via multiple media
Reaching your students on a variety of platforms over the course of several weeks
No student left behind
Real-time follow up on an ongoing basis with your prospective students
Powerful, reliable, and integrated technology
Workflow functionality that's hyper-efficient while offering a personal high-touch connection
Dedicated agents to extend your team
Highly trained and educated U.S.-based professionals learn your mission, goals, and messaging to represent your institution with accuracy
Quality assurance through ongoing tracking
Team's performance and campaign results are monitored and optimized to achieve your goals
Agents and admissions counselors engage prospective students, which helps develop relationships and contributes to higher yield
Extended coverage beyond typical office hours
Availability during your peak enrollment periods—evenings, weekends, and many holidays—when your prospects need it most.
We "get" you
More than 30 years' combined experience in enrollment management services helping traditional, non-traditional, public, private, for-profit, and non-profit institutions with their admissions and enrollment challenges
You're doing most things well, but you want to explore any opportunities for improvement.
Workshops & Training
Get hands-on help tailored to address your specific challenges with enrollment management.
Student Experience Survey
See the admissions and enrollment process at your institution through a prospective student's viewpoint. Enrollment Builders’ representatives act as prospective students, interacting with your enrollment team and traveling through your admissions process.
Proven Results for Higher Ed Institutions
Across the Country
College and university admissions teams just like yours have partnered with Enrollment Builders for enrollment management services to boost new student enrollment and grow tuition revenue.• Added 80 new student enrollments for fall term — large public university in the Southeastern U.S.
• Boosted lead to enrollment rate by 10% — community college in the Midwest
• Return on investment = 165 times the cost of contact center services — selective private university in the Western U.S.