Higher Education Call Center Pricing

Signing the Agreement

Initial Contact to Agreement: On average, institutions sign an agreement with our team roughly 30 days after our first call.

Onboarding Process

• Week 1-2: Complete kick-off call, tech call, messaging discovery calls, and discovery checklists.
• Week 3: Complete technical implementation. Develop scripts, Knowledge Base content, SMS/email copy, and contact cadence strategies for your approval.
• Week 4-5: Complete EB Dedicated Team onboarding + training, cross-team communication training call, lead process testing.
• Week 6: Launch Day call, complete the final checklist, and begin outreach!

Post-Launch Engagement

• Week 7 & Beyond: We start our ongoing strategy and optimization efforts.
• Bi-Weekly Tactical and Reporting Calls: To review reporting trends and identify strategy + optimization opportunities
• Ongoing Slack/Direct Message Communication: Real-time collaboration between your EB admissions specialists and your internal team.
• Execute and Optimize: Continuous updates are made to scripts, the Knowledge Base, training, and communication best practices to ensure optimal performance.

Our retainer agreements establish a minimum number of monthly leads to be processed.

Any extra leads beyond this minimum will be processed automatically and incur a predetermined additional cost per lead, which will be invoiced the following month.

Services are invoiced in the month or quarter prior to when they are provided.

Our minimum agreement length for new clients is typically 12 months. However, we consider one-time special projects and campaigns that do not require a minimum agreement length of this range.

We do not have a set minimum lead volume requirement. However, because your EB admissions specialists are dedicated only to your team, we find that the monthly minimum should be around 300 leads for the benefit to be worth the time and money investment.

We understand that lead volume can often be unpredictable and fluctuating.

Our agreements allow you to increase or decrease your monthly lead volume through simple, clear processes.

To increase lead volume during an agreement, we build in a per-lead cost in addition to what’s included in your monthly retainer. If the volume of leads is likely to stay at the increased amount, we can adjust your base lead volume for future months and update the monthly retainer cost accordingly.

To decrease your base lead volume during an agreement, we require a 60 day notice to adjust the number of leads and retainer cost accordingly. This will provide us with the necessary time to reallocate the schedules of your dedicated specialists.

Depending on your institution's goals and capabilities, you may choose to scale your internal resources to insource more of your admissions communication work throughout our engagement.

With a 30-day notice, we can shift the transition point from our specialists to your internal team either forward or backward.

Changes to your transition point will likely impact your monthly retainer cost. Your account manager will help you through this process and discuss potential price changes as appropriate.

Yes, we work with institutions to rework and clean up aged leads, as well as the active pipeline of prospective students stuck in the funnel.

For clients that have worked with us for more than 12 months, we include a contract termination clause that allows our clients to end services in the middle of an agreement with a 90-day written notice.