Why You Need a Higher-Ed-Specific Call Center to Help With Enrollment

by Drew Griffin

There’s no shortage of leads coming to your higher ed admissions department every day, but your team still struggles to grow new student enrollment. 

They are overwhelmed and stressed. There’s overall dissatisfaction among your employees, which looks like high turnover or counselors with decades of seniority who now function as little more than seat warmers. They dislike being on the phone all day, making and answering calls.

They say they’re being asked to do work they weren’t hired to do. They’re bored, resentful, and desperately want the bandwidth to do the work they’re passionate about: counseling potential students and leading them to enrollment. 

You’re not sure what to do next or where to turn.

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Topics: Working With an Enrollment Management Partner

What Will Your Enrollment Leaders Ask About Contact Center Partnership?

by Drew Griffin

As the person ultimately responsible for ensuring enrollment growth at your institution, you will be challenged with “defending” and advancing any changes to existing plans. You may find yourself wondering ..."What will leadership (and my team) want to know about my plan to introduce a Contact Center partnership?"

Wouldn't it be wonderful if you could guess what questions might be asked of you before these presentations?

Well, look no more!

This Contact Center Guide contains all of the answers to common questions you may be asked.

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Topics: Working With an Enrollment Management Partner