What Does Your University President Want to Know About Contact Center Partnership?

by Drew Griffin

As the person ultimately responsible for ensuring enrollment growth at your institution, you will be challenged with “defending” your recommendations. To better prepare you for the barrage of questions you will encounter while recommending a contact center solution, we have created a Meeting Prep Cheat Sheet. This guide outlines all of the answers to questions our clients have been asked by their leadership teams while advancing this partnership. 

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Topics: Admissions Contact Center

What You Need in an Enrollment Partner

by Jennifer Goode

You work hard to generate leads so your institution can grow.

Despite the increases in marketing budget and lead volume (not to mention the long hours and passion you’ve poured into the project), you’re still struggling to meet and exceed enrollment goals.

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Topics: Higher Education Innovation, Higher Education Marketing, Higher Education Consulting, Admissions Contact Center

Top 3 reasons why working "aged leads" is your biggest opportunity and what you can do about it.

by Jennifer Goode

"The truth is, we didn’t realize at first how working “aged” leads would make such a huge impact for our clients who are trying to grow academic programs. We had a thought that if we combined two established practices, aged lead follow-up and outbound contact strategies, it would redefine the way our higher education Contact Center operates. It wasn't until we saw it in practice that we noticed how significant of a game-changer it was for our partners. By placing the prospective student's experience at the forefront of our strategic proven process, we uncovered a whole new way to drive growth."

Jennifer Goode / CEO of Enrollment Builders

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Topics: Admissions Contact Center