Enrollment Management Workshop Training and Coaching

A solid strategy lays the foundation for success.

3- Day Workshop Training and Coaching

A typical workshop training and coaching consists of a three-day workshop training delivered within two weeks of the initial Enrollment Builders needs assessment. 

Day One and Two:

The first two days of the workshop training will consist of two eight-hour days comprised of hands-on training of three core competencies per day. Training will also include learning application tools such as role playing, scavenger hunts, group activities and competitions, videos, online learning journal, communication skill development activities, round-table discussions, action plan commitments, etc.

  • From “Order Taker” to “Trusted Advisor”: A Consultative Approach to Advising
  • Establishing Trust and Credibility
  • Uncovering Motivation and Helping the Student Use it as an Anchor
  • Understanding Why, When, and How to ask Tough Questions
  • Advisor as Coach
  • Active Listening and Probing
  • Uncovering and Pro-Actively Addressing Common Roadblocks including Fear, Procrastination, etc.

Day Three: 

  1. Day Three Skill evaluation: EB consultant(s) will devote six hours on the 3rd day of the on-site to evaluate the participants’ understanding and application of the concepts learned during the previous two-day workshop. Skill evaluation will serve as the participants’ final requirement of this workshop. Depending on timing and inquiry volume- this may include actual student interaction evaluation and feedback sessions- or it may include mock student interaction evaluation with feedback sessions.


Leadership “Kick Start” Coaching Session:

Also on day three of the workshop training, the Enrollment Builders consultant will spend 90 minutes with the appropriate leader (ideally this would be the supervisor of training participants).  In preparation for the session, the leader will have been given pre-work and a brief online leadership skills assessment. This Kick Start session serves as the initial identification of potential areas of focus for coaching, current versus desired state assessment, establishment of (strategic and developmental) goals, and setting expectations for the coaching engagement.

Potential areas of focus for leadership coaching are:

  • Fostering Individual and Team Accountability
  • Performance Management and Coaching
  • Goal-Setting and Creating Action Plans
  • Providing Effective Feedback
  • Conflict Resolution
  • Enhancing Emotional Intelligence




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"It has been a great pleasure to work with Heather and others on the Enrollment Builders team. Her quick understanding of our mission and values was a breath of fresh air. Our partnership with Enrollment Builders has been a very satisfying and valuable experience for us."

-Sarah Pecor, Executive Director Office of Continuing and Distance Education

Concordia University Wisconsin