The CENTSS Audit is based on research into best practices in student services online by WCET, the Minnesota State Colleges and Universities system, and Seward Incorporated. To date, more than 200 institutions have used the audit tool to assess their services.
The CENTSS Online Student Services Audit http://www.centss.org/ provides a systematic, data-driven means to help institutions assess their e-student services. The CENTSS Audit examines 31 student service areas and serves as a strategic planning tool for institutions to help them fully understand how they are providing student services online so they can develop a strategy of improvement.
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